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Privacy Policy

At NewLook Publishing Company, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By submitting your personal information, you consent to its use as described in this policy. If we make changes to this policy, we will post the updated version on this page to keep you informed.

The Information We Collect and How We Use It

We collect personal information during your interactions with us, whether through our website, social media, or other channels. Below are the activities for which we may request your information and how we use it:

1. Purchasing Goods

When you purchase goods from our website, we collect the following information to process and fulfill your order:

  • Name

  • Delivery address

  • Billing address

  • Email address

  • Telephone number

  • Credit or debit card details

This information is also used to process returns if necessary. By providing this information, you consent to its use by NewLook Publishing Company and our fulfillment partners for these purposes.

2. Browsing Our Online Store

When you browse our store, we automatically collect your computer’s Internet Protocol (IP) address to gather information about your browser and operating system. This helps us improve your browsing experience.

3. Subscribing to Newsletters

If you subscribe to our newsletters, we collect your name and email address to provide the requested service. You can opt out of these communications at any time (see Opting Out below).

4. Marketing Communications

With your consent, we may use your name and email address to inform you about:

  • New books and products

  • Special offers

  • Author signings

  • Events or website features

We may also personalize our communications to make them more relevant to you.

5. Competitions

If you enter competitions run by or in association with us, we collect personal information as outlined in the competition’s terms and conditions.

6. Feedback and Opinions

If you provide suggestions or opinions via email, we will only use your email address to respond to your feedback.

7. Cookies and Automated Means

We collect certain information through cookies and tools like Google Analytics. For more details, please refer to our Cookies Policy.

Opting Out

If you no longer wish to receive communications from us, you can:

  • Click the unsubscribe link at the bottom of our emails and follow the instructions.

  • Contact us at info@newlookmpc.org for assistance with managing your preferences.

Once you opt out, we will delete all personal information we hold about you. This will not affect your ability to place orders.

How We Store and Protect Your Data

Magento E-Commerce Platform

Our online store is built on Magento, a secure e-commerce platform. Your data is stored in Magento’s databases and applications, hosted on secure servers provided by Amazon Cloud in Ireland.

  • Credit Card Information: If you provide credit card details, they are encrypted using Secure Socket Layer (SSL) technology.

  • PCI-DSS Compliance: We adhere to Payment Card Industry Data Security Standards (PCI-DSS) to ensure your data is handled securely.

  • Transaction Data: Purchase transaction data is stored only as long as necessary to complete the transaction. Afterward, it is deleted.

We use Sage Pay to process financial transactions, which is subject to its own terms and conditions.

NewLook Book Services (NBS)

Orders placed through our website are fulfilled by NewLook Book Services (NBS). To fulfill your order, NBS requires:

  • Your name

  • Delivery address

  • Billing address

  • Email address

  • Contact telephone number

LBS may share this information with third parties or agents acting on their behalf, ensuring they comply with this Privacy Policy.

Age of Consent

By using this website, you confirm that you are of the age of majority in your country of residence (18 years in the UK).

While we offer children’s books and products, this website is not directed at children and may contain material unsuitable for them. Parents and guardians are encouraged to monitor their children’s online activities.

If children voluntarily disclose personal information without our knowledge of their age, it will be processed in accordance with this Privacy Policy. For concerns, contact us at info@newlookmpc.org.

Disclosure of Personal Information

We do not sell your personal information to third parties. However, we may disclose it in the following circumstances:

  • If required by law.

  • To enforce our Terms and Conditions of Use.

  • To protect our rights, property, or safety, or that of our customers, fulfillment partners, or third parties.

Your Rights and Responsibilities

You have the right to:

  • Access the personal information we hold about you.

  • Correct any errors in your information.

It is your responsibility to ensure we have accurate contact details to provide the best service.

If you would like to access, correct, amend, or delete your personal information, or have questions about this Privacy Policy, email us at info@newlookmpc.org.

If you are unsatisfied with our response, you may contact the Information Commissioner at www.newlookmpc.org.

Last Updated: 28  Decemeber  2025

Thank you for trusting NewLook Publishing Company with your personal information. We are dedicated to protecting your privacy and providing a secure experience.