We have a 30-day return policy, which means you have 30 days after receiving your item to request a return
To be eligible for a return, your item must be in the same condition that you received it,. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@newlookmpc.org. Please note that returns will need to be sent to the following address: [6834 Cantrell Rd suite 2641, Little Rock, AR 72207]
if your return is accepted, we’ll send you a email as well as instructions. Items sent back to us without first requesting a return will not be accepted

You can always contact us for any return question at info@newlookmpc.org

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable refund

Certain types of items cannot be returned, like Deposit, downpayment, Processing fee, production fee. Custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for materials, Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at.info@newlookmpc.org

All items must be returned in good condition to be accepted! eBook’s and Vendor Lists are not eligible for return!